Move to a Proactive Service Approach
Riptide opens the way for manufacturers reps and service organizations to have win-win proactive relationships with customers.
Go Beyond Single Transactions and Reactive Service Calls
Too often, independent manufacturer reps, service firms and contractors are isolated from their customers. You sell a system or make a fix and don’t hear from them until there’s a problem. Riptide keeps you connected to your customers automatically, alerting you when something needs attention. Now, you can move from one-shot transactions to ongoing relationships.
The Proactive Model: Better For You, Better For Your Customer
For service providers, it’s hard to get a competitive edge. Riptide can help you differentiate and better support your customers by moving from a reactive to proactive services model. Connect to equipment for remote monitoring. Get diagnostic alerts to your command center to address issues before impacting your customers.
Go Beyond Single Transactions and Reactive Service Calls
Offer an ongoing service plan that includes The Smart Service Call: maintenance that’s proactive and automatic, with no more time wasted diagnosing, procuring parts, or fixing crises.
Real-time Connections
We work with you on cost-effective ways to monitor systems at your customers’ sites, either by adding sensors and a Riptide Hub or by getting data from an existing systems. Riptide can connect to everything from HVAC (roof-top units, VAV, VRF/ VRV, air handlers, chillers and more), lighting, refrigeration, energy, and more. It supports a variety of manufacturers and equipment vintages.
Diagnostic Alerts
Riptide’s Cloud takes in the equipment data, tags the data so it’s analytics ready, and runs continuous performance monitoring against a library of diagnostics and key performance indicators. If an issue is detected, an alert will be generated for your command center to review and triage remotely.
Smart Service Calls
If an issue needs on-site attention, your field tech will be armed with health data, alarm history and key data on the equipment. This helps increase first time fix rates. Senior techs can help junior techs in the field to troubleshoot by giving remote assistance, thereby better managing your labor costs.
"WE'RE CUTTING DOWN OUR CUSTOMER'S MAINTENANCE COSTS BY 30% WHILE RUNNING OUR BUSINESS MORE PROFITABLE."
Patrick Davis, IofTeam